sizing chart

SHIPPING & RETURNS / CANCELLATION POLICY

1. Shipping Policy

At gymbayofficial, we strive to deliver your orders as quickly as possible.

• Orders are generally delivered within 3–10 working days, depending on the delivery location.

• Delivery timelines may vary due to courier delays, unforeseen circumstances, or other logistical issues.

• Our office remains closed on Saturdays and Sundays. Return and exchange requests are processed on working days only.

2. Return Policy

We offer a 4-day return window from the date of delivery. If more than 4 days have passed since your order was delivered, we regret that we will be unable to accept your return request.

To initiate a return, please email us at contact@gymbayofficial.com with the subject line “Return Request” within the eligible return period. Return requests will only be accepted via email.

Return Eligibility

To qualify for a return, the following conditions must be met:

• The product must be unused, unwashed, undamaged, and in its original condition.

• The product must be free from stains, perfume, makeup, deodorant marks, or any other signs of use.

• All product tags must be intact.

• The original inner and outer packaging must be retained and returned along with the product.

Please note: Products that do not meet the above conditions will not be eligible for return, without exception.

Return Fee

A return fee of ₹150 per product will be applicable and deducted from the refund amount.

Once your return request is approved, a pickup will be arranged from your doorstep. Upon receiving the returned product, our team will inspect it to verify that it meets the return eligibility criteria.

If the product passes inspection, the eligible refund amount will be processed.

Clearance Sale Policy

Products purchased from the “Sale” tab are not eligible for return or refund. This policy applies to all clearance sale items without exception.

3. Exchange Policy

We offer a 4-day exchange window from the date of delivery.

Exchanges are permitted only once per product and are applicable in cases of sizing issues, defective products, or damaged items.

To initiate an exchange, please email contact@gymbayofficial.com with the subject line “Exchange Request” within 4 days of delivery. Exchange requests will only be accepted via email.

Exchange Eligibility

To qualify for an exchange:

• The product must be unused, unwashed, undamaged, and in its original condition.

• The product must be free from stains, perfume, makeup, deodorant marks, or any other signs of use.

• All product tags must be intact.

• The original inner and outer packaging must be retained and returned along with the product.

Products that do not meet these conditions will not be eligible for exchange.

Exchange Fee & Processing

An exchange fee of ₹150 per product will be applicable.

Once your exchange request is approved, a pickup will be arranged from your doorstep. The returned product will be inspected upon receipt. After successful inspection and approval, the replacement product will be dispatched on the next working day, subject to availability.

Please note: Products purchased from the “Sale” tab are not eligible for exchange. No exceptions will be made.

4. Refund Policy

 

Once we receive your returned product, our team will inspect it and notify you via email regarding the approval or rejection of your refund.

If your return is approved, the refund will be processed as follows:

• Prepaid orders: The refund will be credited to the original payment method or source account.

• Cash on Delivery (COD) orders: The refund will be processed through GPay, UPI, or bank transfer, based on the details provided by the customer.

The applicable return fee of ₹150 per product will be deducted from the refund amount.

Please allow the necessary processing time for the refund to reflect in your account, depending on your payment provider or bank.

Refunds will only be processed after the returned product has been received and successfully inspected by our team.

5. How to Initiate a Return or Exchange

 

All return and exchange requests must be submitted exclusively via email to contact@gymbayofficial.com.

Please ensure that you use the correct subject line:

• Returns: Return Request

• Exchanges: Exchange Request

Requests submitted through other channels will not be considered official return or exchange requests.

Please note that our office remains closed on Saturdays and Sundays. Requests will be reviewed and processed on working days.

6. Additional Information

 

• Return and exchange requests must be raised within 4 days of delivery.

• All returned products are subject to inspection and approval.

• Return and exchange fees are applicable per product.

• Clearance sale products are not eligible for returns, refunds, or exchanges.

• Delivery timelines for exchanged products may vary depending on the customer's location and courier service.

For any questions regarding our shipping, return, exchange, or refund policy, please contact us at contact@gymbayofficial.com.

7. Pickup & Shipping Rules

Reverse Pickup

Reverse pickups for returns and exchanges will be arranged only in locations serviced by our courier partners. Pickup availability is subject to courier serviceability in your area.

Non-Serviceable Areas

If your pin code is not serviceable for reverse pickup, you will be required to self-ship the product to our designated warehouse address. Upon receipt of the returned product and valid proof of shipping charges, the shipping cost will be reimbursed, subject to verification.

Pickup Attempts & Cancellation

A maximum of 3 pickup attempts will be made by our courier partner to collect your return or exchange parcel. If all 3 attempts are unsuccessful, the request will be cancelled.

Upon your follow-up, we may, at our discretion, arrange a fresh pickup request. However, if the subsequent pickup attempts are also unsuccessful due to reasons attributable to the customer, the return or exchange request will be permanently closed, and no further refund or exchange will be provided for that request.

Please ensure that the package is properly packed and ready for collection on the scheduled pickup date to avoid failed pickup attempts.